Perguntas frequentes

Our Frequently Asked Questions

1) DO I HAVE TO BE AT HOME?

No. Our goal is to accommodate our clients in any way we can. You do not have to be at home when we arrive or stay at home unless you want. Over 90% of our clients either leave a key in a safe place or trust us to keep a key secure in our office. There are several other options, including keypads and lock boxes.

2) DO YOU FURNISH SUPPLIES?

Sim. Fornecemos todos os materiais e ferramentas necessários para a limpeza da sua casa. Ocasionalmente, nossos clientes podem solicitar que utilizemos um produto especial para itens específicos em suas casas.

3) DO YOU GIVE PRICES OVER THE TELEPHONE OR BY E-MAIL?

No. While we are happy to give “estimates” over the telephone or email, based on our standard price (we charge a minimum of $170 for any cleaning that we provide) and the information we gather about your home or office.

We can and will give you a firm price only after we have actually seen and ‘walked’ your premises. An estimate is just that: a “guess” and not a fixed or guaranteed amount for the cleaning. For any other questions regarding our pricing, please contact our office.

We will give you your choice of price options once we arrive at your home, but we repeat that the cost will be based entirely on the actual cleaning time needed to meet our quality standards. You may also purchase blocks of time and have your own specific list of items and rooms you may want to be cleaned at the time you request, with a price not to exceed. We also have several ways to allow you to specify an expected budget, and keep you aware of the cost of additional work you may request.

4) HOW MUCH WILL I PAY?

Nossa política é cobrar TODO o trabalho estritamente de acordo com o tempo que realmente for necessário. Qualquer preço que fornecemos é baseado inteiramente em nossa tarifa atual. Nem uma estimativa nem um preço “típico” por visita “substituem” o preço real que você paga.

O custo é baseado no horário combinado. Da mesma forma, qualquer trabalho adicional exigido por solicitações especiais ou um tempo maior entre as visitas adicionará custos proporcionalmente ao tempo adicional necessário.

All full deep cleanings are charged at an hourly rate based on a team of 4 people.

Do not be fooled by other companies’ pricing, where you are quoted a low rate ‘per room’ and then find that all the quality services turn out to cost extra. We find they will usually end up charging you considerably more than you would have spent with us for a high-quality, guaranteed cleaning.

Any fixed price number we provide will be determined relative to an anticipated time between cleanings and will not apply if any given cleaning is delayed or canceled for any reason. 

Forms of payment include check, made payable to “Clean Sweep of America,” or cash (but our cleaners may not necessarily make change). We also accept all major credit cards (VISA, MasterCard, American Express, Discover), but we charge a 3.4% convenience fee. We also accept CashApp and Venmo as forms of payment.

5) WHAT IF I AM NOT COMPLETELY SATISFIED?

We have a quality assurance guarantee. If you are not satisfied with any detail of work we performed, give us a call within 24 hours. We will promptly return at your convenience and take care of it. We do ask that we be allowed to take care of any concerns within 24 hours of your notifying us.

6) WHAT TIME WILL THE CLEANERS ARRIVE?

We will give you a window of time (usually within an hour.). Due to normal scheduling and job time variations, we cannot give exact times. We will be happy to let you know where the cleaning crew actually is, and how quickly we expect them to arrive, at any time: just call our office at (901) 861-3967 during your scheduled window.

7) WHAT DO I NEED TO DO BEFORE THE CLEANERS ARRIVE?

Provide access to your home, and be sure to keep any pets where they won’t interfere with access or cleaning (or try to make a break for freedom!). Since all payments are due at the time service is rendered, be sure to leave payment at the time of cleaning, or conclude payment arrangements with our office before our ladies arrive. It is not necessary to “pick up” beforehand, but that does save time for our team – and that time translates into potential savings for you.

We are happy to perform additional services, such as extra dishwashing, laundry, linen changes, fridge and oven cleaning, window washing and any other spring cleaning service. In some cases (such as oven cleaning) there is a nominal charge for additional materials.

8) WHAT IS YOUR CANCELLATION POLICY?

Once your home is on our schedule, we require a 24-hour cancellation notice, with receipt of the notice confirmed by our office  (either by telephone or e-mail). We reserve the right to charge you a $50 cancellation fee if you cancel with shorter notice. If we arrive at your home to clean and do not have access, there is a full charge for the time and travel that has been reserved out of our schedule for you.

Todos os clientes devem ler e concordar com nossos termos de serviço antes de começarmos a trabalhar em sua casa.

Give us a chance and we’re sure you’ll become another satisfied customer.
Call us now in Memphis at ......, or email us with your cleaning requests.